IT Leaders Adopt 6 DEX Platforms to Lift Productivity as AI Expands Workplace Monitoring
Updated
Updated · Computerworld · Jul 27
IT Leaders Adopt 6 DEX Platforms to Lift Productivity as AI Expands Workplace Monitoring
3 articles · Updated · Computerworld · Jul 27
Summary
A July 2026 buyer’s guide says more IT teams are adopting digital employee experience platforms to track how workplace technology affects employee productivity and satisfaction in hybrid, cloud-heavy environments.
DEX tools now combine device, application, network and employee-sentiment data, using AI and automation to detect issues early, recommend fixes and in some cases remediate problems automatically.
Analysts say the market—only about 5 years old as a standalone category—is maturing quickly, with vendors adding features, larger software companies increasing competition and boundaries with endpoint management tools blurring.
Buyers are urged to start with a proof of concept, test privacy, compliance and integration controls, and involve HR, legal, compliance and business leaders because the platforms collect extensive employee-usage data.
The guide highlights 6 vendors—ControlUp, HP, Lakeside, Nexthink, Omnissa and TeamViewer—while stressing that organizations should match DEX investments to business goals, not just monitoring needs.