Utah Joins FTC, California Suit Against Hims and Hers Over Unauthorized Subscriptions, Data Sharing
Updated
Updated · KSL.com · Jul 30
Utah Joins FTC, California Suit Against Hims and Hers Over Unauthorized Subscriptions, Data Sharing
3 articles · Updated · KSL.com · Jul 30
Summary
Utah on Wednesday joined California and the FTC in suing Hims and Hers, alleging the telehealth company enrolled customers in recurring prescription plans they never properly authorized.
The complaint says a promoted “free consult” led to subscriptions without valid consent or prior provider consultation, and that Hims then made cancellations deliberately difficult.
Meta and Snap were among advertisers that allegedly received sensitive health data after Hims and Hers promised customers their information would remain private and secure.
Utah, California and the FTC are seeking a permanent injunction, consumer restitution, civil penalties and disgorgement of profits, while Hims and Hers says the case ignores evidence from a nearly 3-year FTC investigation and will be vigorously contested.