Omilia Raises $67 Million Series B as ARR Jumps 10x to $60 Million
Updated
Updated · TechCrunch · Aug 6
Omilia Raises $67 Million Series B as ARR Jumps 10x to $60 Million
1 articles · Updated · TechCrunch · Aug 6
Summary
$67 million in Series B funding will help Omilia expand its AI customer-support business, with Expedition Growth Capital leading the round and the company’s second fundraise following a $20 million raise in 2020.
$60 million in annual recurring revenue and 10x growth since 2020 underpin Omilia’s pitch that mixed AI tools—not just large language models—deliver better unit economics for routine support tasks.
U.S. expansion is the immediate priority: Omilia plans a new office, a larger go-to-market team, and senior hires including a chief revenue officer, chief marketing officer and VP of revenue operations.
500 employees today are expected to become 600 by year-end as the Athens-based company pushes further into quick-service restaurants, where Taco Bell already uses its voice-ordering technology in more than 1,000 outlets.
Capital One, Discover, RBC, DWP and PSEG are among Omilia’s clients, positioning the 2002-founded company against newer AI support startups such as Sierra, Decagon and Parloa.