Gallup Finds 1 in 5 Americans Use AI for Money Advice as Only 3 in 10 Trust It
Updated
Updated · MyNorthwest · Aug 7
Gallup Finds 1 in 5 Americans Use AI for Money Advice as Only 3 in 10 Trust It
3 articles · Updated · MyNorthwest · Aug 7
Summary
A Gallup survey of 5,075 U.S. adults found about 20% of people who sought financial advice in the past year used AI, even though only 30% of adults overall said they had at least some confidence in its expertise.
Just 3% said they trust AI "a great deal," underscoring a gap between use and confidence as consumers increasingly turn to low-cost digital tools for basic financial questions.
Internet research remained the dominant source at 73% among advice-seekers, while only about one-third used a professional financial adviser despite roughly 8 in 10 adults saying they have at least some confidence in advisers.
Age split the results: about a quarter of Gen Z and millennial advice-seekers used AI, versus 16% of Gen X and 7% of baby boomers, while adviser use climbed from 14% of Gen Z to 55% of boomers.
Financial experts said AI can help explain concepts and point users to sources, but it lacks fiduciary duty, leaving consumers responsible for decisions based on its guidance.