Airbnb Tests AI Search Toggle After Cutting Feature Launch Time 60%
Updated
Updated · TechCrunch · Aug 7
Airbnb Tests AI Search Toggle After Cutting Feature Launch Time 60%
3 articles · Updated · TechCrunch · Aug 7
Summary
Airbnb said it will start testing an AI search option that lets users switch from standard filters to natural-language queries, returning visual results with AI-generated titles and personalized highlights.
Brian Chesky said AI has cut concept-to-launch time by as much as 60% and helped Airbnb ship nearly 80% more features and improvements than in the same six months last year.
AI is already embedded across search, sign-up, checkout and payments, while consumer-facing tools had largely been limited to review summaries and listing highlights before this search test.
On customer support, Airbnb’s AI agent now operates in more than 50 languages, resolves nearly 45% of cases without human help and has lowered support cost per booking 16% year over year.
The push comes as Airbnb reported June-quarter revenue up 17% to $3.6 billion and adjusted EBITDA up 21% to $1.3 billion.