T-Mobile Customer Cuts Bill by $120 a Month After Forced Switch to $140 Plan
Updated
Updated · ZDNet · Aug 12
T-Mobile Customer Cuts Bill by $120 a Month After Forced Switch to $140 Plan
1 articles · Updated · ZDNet · Aug 12
Summary
$120 in monthly savings came after a 10-year T-Mobile customer moved two lines to Mint Mobile and reported no meaningful service issues.
T-Mobile's push to migrate legacy users from a Simple Choice plan at $80 a month to the Experience More plan at $140 triggered the switch, with the customer judging the extra hotspot data and perks not worth the added cost.
Mint appealed because it runs on T-Mobile's 5G and LTE network, letting the customer pay about $20 a month while keeping similar day-to-day data use and completing the number transfer quickly via eSIM.
The tradeoff is thinner support and lower priority in crowded venues, where smaller carriers can slow down, but the customer said those limits were acceptable given the lower bill.