AntiFreeze Developer Launches Signal Support Line for 7,900 Users, Auto-Deleting Messages After 1 Week
Updated
Updated · Daily Kos · Aug 13
AntiFreeze Developer Launches Signal Support Line for 7,900 Users, Auto-Deleting Messages After 1 Week
1 articles · Updated · Daily Kos · Aug 13
Summary
A new Signal-based support line for AntiFreeze went live this month to handle install issues, notification failures, partner access and press requests without creating a lasting helpdesk record.
The developer built it in 2 days because standard tools like hosted ticketing systems, Google Forms or ordinary email could expose who contacted an app used to track ICE activity.
Messages and attachments are deleted 1 week after the last exchange, and disappearing messages are now set on each Signal conversation so copies on users’ phones expire on the same schedule.
Calls to the number now automatically open a ticket and get 1 rate-limited text reply saying the line is text-only; ICE sightings still must be reported through the app, not by messaging support.
The system still has limits: Signal can see metadata, Cloudflare handles dashboard traffic, messages can queue if the server fails, and every ticket currently goes to a single developer.