Etiquette Expert Says Skip Digital Tips at Grab-and-Go Counters, as 20% Prompts Spread
Updated
Updated · Fox News · Aug 17
Etiquette Expert Says Skip Digital Tips at Grab-and-Go Counters, as 20% Prompts Spread
3 articles · Updated · Fox News · Aug 17
Summary
Jacqueline Whitmore said customers can decline digital tip prompts without guilt, arguing gratuities remain optional and are not required just because a checkout screen asks for one.
Grab-and-go counters are where she most clearly advises against tipping, because many transactions involve little or no direct service; table-service restaurants, where staff serve and clean up, are different.
Whitmore said employees should thank every customer regardless of whether they tip, framing the courtesy as appreciation for the visit rather than a reward for extra money.
Robert Mahon of Mahon Hospitality Group echoed that standard, saying staff should welcome and thank guests regardless of gratuity, even though his teams more often receive tips of 20% or more.
The advice comes as digital tipping prompts become common at kiosks and checkout counters, raising pressure on customers when workers may be nearby and able to see what they select.