Best Buy Removes 32GB RAM From 64GB Lenovo Legion 5, Citing 32GB Limit
Updated
Updated · Wccftech · Aug 17
Best Buy Removes 32GB RAM From 64GB Lenovo Legion 5, Citing 32GB Limit
1 articles · Updated · Wccftech · Aug 17
Summary
A Lenovo Legion 5 owner says Best Buy returned his warranty-serviced laptop with only 32GB of RAM after removing one 32GB DDR5 stick from the 64GB configuration he originally bought.
Best Buy reportedly said the system supports a maximum of 32GB, but the customer says the laptop had run without issues for 8 months before it failed and was sent in for repair.
The missing module could be costly to replace—a single 32GB DDR5-5600 SODIMM can sell for as much as $349.99—and the owner says the retailer kept the part instead of returning it.
Reddit users urged the customer to escalate the dispute, while the case highlights confusion between listed factory memory options and what users can upgrade a gaming laptop to support.