Capita Wins £31 Million UKHSA Contact Centre Contract for 3 Years
Updated
Updated · UKAuthority.com · Aug 17
Capita Wins £31 Million UKHSA Contact Centre Contract for 3 Years
1 articles · Updated · UKAuthority.com · Aug 17
Summary
The three-year deal starts in November 2026 and puts Capita in charge of UKHSA’s day-to-day public health contact services.
Capita will run health information helplines, online support and other enquiries through a Single Service Centre spanning telephone and digital channels.
The centre is designed to handle routine public health demand while scaling up for future health incidents, emergency response needs and wider cross-government surges.
Capita said it will deliver the service through its cloud-based Capita Connect platform, using Amazon Web Services infrastructure and data tools.
The award adds to Capita’s recent UK government work after it joined a consortium on a separate £2 billion Ministry of Defence training contract.