Monzo Outage Hits 16 Million Customers as Backup Service Fails for Some
Updated
Updated · bbc.co.uk · Aug 19
Monzo Outage Hits 16 Million Customers as Backup Service Fails for Some
3 articles · Updated · bbc.co.uk · Aug 19
Summary
Monzo users were unable to make card payments and bank transfers after a technical problem disrupted the digital bank’s service, with some customers saying cards were unusable.
Monzo said it had activated its stand-in backup system and was rolling out a fix, aiming to restore full service quickly.
The backup service was meant to support card payments, cash withdrawals, card freezing, and sending and receiving transfers, but user posts on X said it was not working as expected.
Monzo, founded in 2015 as a mobile-first bank without branches, says it serves more than 16 million personal and business customers worldwide.