Royal Mail Misses 90% First-Class Target Again as £500 Million Turnaround Lifts Delivery Rates
Updated
Updated · bbc.co.uk · Aug 21
Royal Mail Misses 90% First-Class Target Again as £500 Million Turnaround Lifts Delivery Rates
3 articles · Updated · bbc.co.uk · Aug 21
Summary
Royal Mail delivered 85% of first-class letters next day and 91% of second-class mail within three days from March to June, missing Ofcom targets of 90% and 95% again.
Those rates still improved from 76% and 90% a year earlier, which Royal Mail said showed its turnaround plan was gaining traction, with first-class performance ahead of internal expectations.
The company says a £500 million, five-year investment program will bring it into compliance by May 2027, even as chief operating officer Jamie Stephenson acknowledged there is still more to do.
Ofcom is investigating Royal Mail for a second straight year after fining it a record £21 million in October for missing 2024-25 targets, underscoring pressure on the service amid public complaints and falling letter volumes.