Flow Rebates Customer $8,038.33 for 53-Day Internet Outage
Updated
Updated · Jamaica Observer · Aug 23
Flow Rebates Customer $8,038.33 for 53-Day Internet Outage
1 articles · Updated · Jamaica Observer · Aug 23
Summary
$8,038.33 plus GCT was credited to the customer's account on July 23, removing charges tied to a service outage that ran from May 29 to July 20.
Flow said the rebate covered months of disrupted Browse and Talk landline and Internet service after the customer first reported problems in February and later lost service completely.
Internet service has since been restored, but the customer said the connection still fluctuates after working only intermittently for minutes at a time before failing again.
Flow has indicated the modem will be replaced, while the Jamaica Observer's Tell Claudienne column said it will keep following up until service is fully restored.