Updated
Updated · Honolulu Star-Advertiser · Aug 24
Target Shares Drop 5% After Pulling Blackface-Evoking Halloween Costume
Updated
Updated · Honolulu Star-Advertiser · Aug 24

Target Shares Drop 5% After Pulling Blackface-Evoking Halloween Costume

3 articles · Updated · Honolulu Star-Advertiser · Aug 24

Summary

  • Target fell as much as 5% after investors reacted to backlash over a clown Halloween costume the retailer apologized for and removed Monday.
  • An internal email from Chief Merchandising Officer Cara Sylvester told employees the item “never should have been in our assortment,” but the apology did little to calm concerns about another brand misstep.
  • SOC Investment Group said the episode showed Target had again lost consumer trust, while social media backlash included boycott calls from a Reddit community with 1.6 million members.
  • The controversy revives scrutiny of Target’s product-review process just as CEO Michael Fiddelke’s turnaround had lifted shares about 70% this year and to a near two-year high on Monday.

Insights

How did a major retailer's approval process fail so spectacularly to catch a racially offensive children's costume before it hit shelves?
What hidden flaws in corporate sensitivity training allow minstrel-style imagery to accidentally slip into modern holiday merchandise?