Amazon Blocks Meta's Muse From Shopping, Citing Unauthorized Access and Privacy Risks
Updated
Updated · The Verge · Sep 21
Amazon Blocks Meta's Muse From Shopping, Citing Unauthorized Access and Privacy Risks
3 articles · Updated · The Verge · Sep 21
Summary
Sunday pop-up notices told Muse users that Amazon had cut off the AI agent, saying continued access by an unauthorized agent violates its Conditions of Use.
Amazon told GeekWire that Meta did not notify it before Muse accessed the store, and said the agent failed to identify itself while potentially capturing customer credentials.
Meta had said at Muse's launch earlier this month that the agent could not see secure login details or card data, though separate reports have raised privacy concerns about message access.
The block extends Amazon's push to limit outside AI shopping tools after it sued Perplexity in November 2025 and pared back order-confirmation details in July to reduce data mining.