Samsung Firmware Update Knocks Out Hundreds of Bespoke AI Fridges in Korea as Chuseok Nears
Updated
Updated · Ars Technica · Sep 23
Samsung Firmware Update Knocks Out Hundreds of Bespoke AI Fridges in Korea as Chuseok Nears
3 articles · Updated · Ars Technica · Sep 23
Summary
Hundreds of Samsung fridge complaints have been filed in Korea after a Tuesday firmware update left some Bespoke AI units unable to cool, forcing owners to throw away food.
SmartThings appears central to the failure: users said four-door models from 2024 or later lost power during the update, then showed as offline or froze on an update message.
Samsung did not say how many units were affected, which countries were involved, or what safeguards it will add to prevent a repeat.
Korean reports indicate the issue is concentrated in Korea, where the timing has intensified anger because Chuseok begins Thursday and households rely heavily on refrigeration.