Apple Confirms iPhone 18 Pro Face ID Bug, Promises Fix Within Days
Updated
Updated · Tom's Guide · Sep 28
Apple Confirms iPhone 18 Pro Face ID Bug, Promises Fix Within Days
3 articles · Updated · Tom's Guide · Sep 28
Summary
Apple said a software update will arrive in the next few days to fix a bug affecting iPhone 18 Pro and Pro Max models.
The issue appears when Face ID fails to recognize a user—often at an off angle—sometimes causing the phone to freeze or restart instead of simply rejecting the unlock attempt.
Apple indicated the problem is software-related rather than a hardware defect, easing the risk of a broader device recall on the newly launched phones.
Until the patch lands, affected users have little workaround beyond giving Face ID a clear, straight-on view to reduce failed scans.