Cisco Brings Claude and AI Agents to Webex Chats, Expanding $25-a-Month Suite
Updated
Updated · Computerworld · Oct 7
Cisco Brings Claude and AI Agents to Webex Chats, Expanding $25-a-Month Suite
3 articles · Updated · Computerworld · Oct 7
Summary
Cisco said Webex users will soon be able to @mention AI agents in group chats to schedule meetings, take notes and track tasks, making agent output visible and reusable across a team.
Anthropic’s Claude Managed Agents and OpenAI “dot” agents will join Cisco’s own tools inside Webex, while the same collaborative agents will also be reachable during voice and video calls through an AI Assistant side panel.
The rollout is part of a broader Webex app refresh that adds a personalized landing page, follow-up prompts and more native agents, including an AI Coach for Vidcast available now and a Translator agent supporting 10 languages in controlled availability.
Personal Agents for Webex Calling, which can screen calls and gauge urgency, are due in the first quarter of 2027 alongside the new app and collaborative agents.
Cisco said some AI features are included in Webex Suite and Enterprise plans, but collaborative agents, Translator, Polling and Calling agents will require a new add-on; Webex Suite starts at $25 per user a month.