Agentic AI Tops 50% of EU Business Use as Small-Firm Adoption Jumps 8-Fold
Updated
Updated · OpenAI · Oct 14
Agentic AI Tops 50% of EU Business Use as Small-Firm Adoption Jumps 8-Fold
3 articles · Updated · OpenAI · Oct 14
Summary
More than half of output tokens among OpenAI’s EU ChatGPT Enterprise sample now come from Codex and ChatGPT Work, signaling a shift from question-answering to AI agents that complete tasks.
Since May 2026, weekly active users of those agentic tools among EU small and medium businesses have grown more than eightfold, with gains recorded across every EU member state.
Adoption remains uneven: agentic tools generated 22% of output tokens in Slovenia versus 85% in Lithuania, and the kinds of work brought to ChatGPT also differed by country.
September data showed EU frontier firms produced more than four times as many output tokens per active user as typical EU firms, yet frontier firms outside the bloc still generated more than twice as much as frontier EU firms.
EU-based companies made up just 10% of frontier firms globally, underscoring OpenAI’s view that Europe’s next challenge is turning broad AI uptake into deeper, more productive use.