Uber Says AI Agents Drove 4 Rides and 500 Deliveries Out of 320 Million
Updated
Updated · The Verge · Nov 4
Uber Says AI Agents Drove 4 Rides and 500 Deliveries Out of 320 Million
3 articles · Updated · The Verge · Nov 4
Summary
Only 4 Uber rides and about 500 Uber Eats deliveries were arranged by third-party AI agents in the third quarter, the company’s first disclosure of bot-driven volume.
320 million total rides and deliveries over the period underscore how little traction outside AI agents have gained despite fears they could disintermediate apps like Uber and DoorDash.
Uber executives said they are open to working with third-party AI companies, but CEO Dara Khosrowshahi argued Uber’s own app should remain the easiest and most appealing way for customers to book.
Uber is also building its own AI features to keep users inside its platform, including an Uber Eats Cart Assistant that creates grocery lists from a recipe image or text prompt.