Traditional Wealth Firms Missed $1.5 Trillion in Assets as AI and Personalization Lagged
Updated
Updated · InvestmentNews · Aug 10
Traditional Wealth Firms Missed $1.5 Trillion in Assets as AI and Personalization Lagged
1 articles · Updated · InvestmentNews · Aug 10
Summary
Capgemini said wealthtech and other new-age rivals captured $1.5 trillion in new assets under advice from 2022 to 2025 that traditional wealth managers failed to win.
88% of high-net-worth clients now use multiple firms to access alternatives, while exclusive single-firm relationships fell to 19% from 39% over six years, underscoring how client expectations have shifted.
42% of wealthy clients said they had to restate financial goals to the same firm more than once, a sign that many firms still lack the unified data and workflows needed for true personalization.
AI could cut advisors' operational workload by about 50%, Capgemini said, but the biggest gains come when it is embedded across the tech stack to support proactive advice rather than isolated admin tasks.
Smaller independent and robo-advisors are moving faster because they face less complexity, while larger firms need senior leadership to treat technology governance as a core growth strategy.