Consumer Complaints Hit Record High as Survey Finds Widespread Rage Over Product Issues
Updated
Updated · NPR · Aug 12
Consumer Complaints Hit Record High as Survey Finds Widespread Rage Over Product Issues
3 articles · Updated · NPR · Aug 12
Summary
A new survey found consumer complaints reached a record high this year, underscoring broad frustration with products and services.
Last year's survey also showed a large share of consumers felt “rage” over a product or service problem, suggesting the anger is persistent rather than episodic.
Hidden fees, longer customer-support wait times and shrinkflation were cited as key drivers of that backlash in the modern consumer experience.
The report frames the surge in complaints as a wider consumer-economy problem, raising questions about whether companies or policymakers can ease the pressure.