Travelodge CEO Quits After 2023 Email Exposed Safety Failures
Updated
Updated · BBC.com · Aug 20
Travelodge CEO Quits After 2023 Email Exposed Safety Failures
3 articles · Updated · BBC.com · Aug 20
Summary
Jo Boydell's exit became "inevitable" after it emerged a woman assaulted at Travelodge's Maidenhead hotel emailed her office in January 2023 and no action followed, local MP Joshua Reynolds said.
Boydell had said she learned of the December 2022 attack only years later, but acknowledged the email had been handled on her behalf and that there had been "serious failures."
Travelodge said it is reviewing security measures, with barrister Paul Greaney KC leading an independent inquiry, while CFO Ray Reidy has taken over as interim chief executive.
The pressure on the chain has widened beyond Maidenhead, with guests also reporting room-key failures in Newham and Reynolds saying the review should drive change across the hotel industry.