EastWest Bank Expands Digital Payments as 53.26% Penetration Reaches 1.36 Million Users
Updated
Updated · Manila Bulletin · Aug 16
EastWest Bank Expands Digital Payments as 53.26% Penetration Reaches 1.36 Million Users
3 articles · Updated · Manila Bulletin · Aug 16
Summary
EastWest said its digital banking penetration reached 53.26% with about 1.36 million users as of end-April 2026, underscoring a broader push into app-based banking, cardless payments and AI support.
EasyWay, EasyBiz and KOMO anchor that push for retail and business customers, while EastWest Pay, Google Pay wallet integration and Garmin Pay widen payment options across phones and wearables.
ESTA handles credit-card information and services, and ECHO helps business owners navigate cash-management products, extending the bank’s digital strategy into AI-assisted customer service.
BSP Circular 1238, effective July 4, requires fair, transparent and cost-based pricing for electronic fund transfers, narrowing differences between interbank and same-bank transfer fees.
Digital payments already make up 57.4% of Philippine retail transactions, giving banks added pressure to deepen digital access, convenience and resilience.