MBTA Removes Shuttle Driver After 10-Mile Wrong Turn During 11-Day Orange Line Shutdown
Updated
Updated · WCVB Boston · Aug 20
MBTA Removes Shuttle Driver After 10-Mile Wrong Turn During 11-Day Orange Line Shutdown
3 articles · Updated · WCVB Boston · Aug 20
Summary
MBTA said the shuttle driver who took Orange Line passengers toward Stoneham instead of North Station is no longer working on the service, after the agency apologized for the trip.
Thursday's mistake came on the first day of an 11-day shutdown between Oak Grove and Back Bay, when a packed replacement bus headed north on I-93 and riders said the driver asked them for directions.
Passenger Eamon Marchant said commuters had to keep directing the driver even after he turned around, and complained he was not using HOV or bus lanes.
The episode quickly drew complaints online and added to commuter frustration over the MBTA's substitute service during the Orange Line suspension.