OpenAI Says ChatGPT Work Reached 20 Million Users on $20 Plus Plan
Updated
Updated · TechCrunch · Aug 25
OpenAI Says ChatGPT Work Reached 20 Million Users on $20 Plus Plan
3 articles · Updated · TechCrunch · Aug 25
Summary
20 million users have adopted ChatGPT Work, Thibault Sottiaux said, framing the product as OpenAI’s push to bring coding-style AI agents to a much broader white-collar audience.
A $20-a-month Plus plan is central to that strategy, with OpenAI packaging autonomous task execution for mobile and web in a simpler interface aimed at nontechnical users.
Sottiaux said newer models such as GPT 5.6 improved “general work” tasks including document processing, slide creation, reports and deep research, while ChatGPT Voice has also posted strong growth.
OpenAI is also trying to ease cost concerns by making frontier models cheaper over time, pointing to Luna price cuts of 80%, and to address trust issues as ChatGPT Work expands access to email and iMessage.