OpenAI Launches Admin Plugin for ChatGPT Work and Codex, Routing 45% of IT Tickets
Updated
Updated · OpenAI · Aug 25
OpenAI Launches Admin Plugin for ChatGPT Work and Codex, Routing 45% of IT Tickets
3 articles · Updated · OpenAI · Aug 25
Summary
OpenAI rolled out an Admin plugin for ChatGPT Work and Codex that lets workspace admins analyze usage, change settings and complete approved actions in a single conversation.
The plugin is aimed at growing workspaces where admins otherwise jump between analytics, settings and reports; it can also automate recurring checks and route usage requests through Slack or Microsoft Teams.
Existing role-based permissions still govern every action, and admins can review higher-impact changes before they are applied, with structured confirmations showing what changed.
OpenAI said its own IT team already uses related ChatGPT Work workflows in Slack to resolve about 45% of ticket volume, while dashboarding from support data helped eliminate a backlog even as volume roughly doubled.