Instinct, Meta Push AI Agents Into Phone Calls as Muse Tops 3 Million Downloads

3 articles · Updated · Fox News · Oct 3

Instinct has begun rolling out Concierge to early-access users, letting its AI assistant call restaurants, dentists and service providers, while Meta is testing similar outbound business calls for Muse users in the U.S.
The pitch is convenience: users can hand off hold-heavy tasks such as reservations or billing disputes, with the agents working across connected apps, email and accounts even after the app is closed.
That utility depends on broad access to messages, credentials, payment details and sometimes health information, raising concerns that an AI could disclose sensitive data or make mistakes while speaking for a user.
Instinct says some actions or agreements made through its service can be binding, while Meta says Muse uses a secure virtual machine, approval prompts, audit trails and one-time card numbers for purchases.
The calling features extend a fast-moving race in personal AI: Muse has surpassed 3 million downloads since its Sept. 8 launch, and Instinct was recently valued at $10 billion.