Updated
Updated · The Verge · Oct 14
Square Launches $1,999 AI Ordering Kiosk With 21.5-Inch Screen
Updated
Updated · The Verge · Oct 14

Square Launches $1,999 AI Ordering Kiosk With 21.5-Inch Screen

3 articles · Updated · The Verge · Oct 14

Summary

  • $1,999 gets Square sellers a new ordering kiosk that combines a 21.5-inch touchscreen with conversational AI, with availability starting Wednesday for Plus and Premium subscribers.
  • Square says the voice layer understands a seller's full menu in real time, letting customers ask questions and make modifications or substitutions as if speaking to staff.
  • Presence detection lets the device greet customers as they approach, and checkout runs through a contactless payment reader or card slot built into the kiosk.
  • The hardware also carries a $99-per-device monthly software fee, positioning the product as a recurring-revenue AI upgrade for restaurants and other ordering-heavy businesses.

Insights

Can Square justify a $1,999 kiosk plus $99 monthly fee by reducing labor and boosting order volume for Square-first restaurants?
Is conversational AI ordering becoming the new front door for restaurants as Square expands from kiosks into Google Maps and other AI channels?