OpenAI, ServiceNow Expand Partnership, Bringing ChatGPT and Codex to Enterprise Workflows in 2027
Updated
Updated · OpenAI · Oct 28
OpenAI, ServiceNow Expand Partnership, Bringing ChatGPT and Codex to Enterprise Workflows in 2027
3 articles · Updated · OpenAI · Oct 28
Summary
ServiceNow’s MCP plugin is available in OpenAI’s marketplace today, letting customers connect ChatGPT to their own ServiceNow instance to investigate incidents, assess change risk and update records inside the same conversation.
The expanded partnership pushes OpenAI deeper into ServiceNow products and operations, with planned integrations spanning application development, cybersecurity and voice-based workflow setup.
2027 is the key rollout window: security features are due in early access in January and general availability in Q2, voice capabilities in Super Intelligence Control Tower in Q1, and Codex in AI Workflow Factory later in 2027.
ServiceNow also plans to give all employees access to ChatGPT Work and Codex beyond engineering, while OpenAI is using ServiceNow workflows in its own operations.
As OpenAI models enter ServiceNow development and security tools, what will actually arrive first in 2027—and what still needs human approval?
Is the real breakthrough in this OpenAI-ServiceNow deal better AI models, or Action Fabric and MCP turning enterprise workflows into controllable agents?
Can ChatGPT become a trusted front end for ServiceNow workflows without breaking enterprise governance, or will permissions and write limits slow the promise?