Updated
Updated · Adweek · Oct 30
Cheesecake Factory Stays Silent as Google Searches Jump 70% in Obama-Trump Spat
Updated
Updated · Adweek · Oct 30

Cheesecake Factory Stays Silent as Google Searches Jump 70% in Obama-Trump Spat

3 articles · Updated · Adweek · Oct 30

Summary

  • Google searches for The Cheesecake Factory rose 70% from the prior week after Barack Obama mocked the White House with a Cheesecake Factory line and Donald Trump praised the chain days later.
  • The company declined comment, and its Tuesday earnings call omitted any mention of Obama, Trump or the White House despite the burst of national media attention.
  • That restraint came as the chain posted a second straight record quarter with revenue above $1 billion and comparable sales up 15.2%, results built before the political flare-up.
  • The episode showed both parties trying to associate with a broadly popular brand whose major markets span California, Florida and Texas and whose newer restaurants include Wichita and suburban Atlanta.
  • Silence also reduced political and international risk for a company with licensed locations from Kuwait and Saudi Arabia to China and Thailand days before a midterm election.

Insights

Why did Cheesecake Factory stay silent during a viral spotlight—and did that restraint help protect a billion-dollar brand?
Can a search spike and wall-to-wall attention help a restaurant chain, or do strong brands win by ignoring the noise?