Gilbert + Tobin Deploys ChatGPT Enterprise, Cuts 120-Partner Review Work to $62
Updated
Updated · OpenAI · Nov 11
Gilbert + Tobin Deploys ChatGPT Enterprise, Cuts 120-Partner Review Work to $62
2 articles · Updated · OpenAI · Nov 11
Summary
Gilbert + Tobin has moved from open AI experimentation to firmwide use of ChatGPT Enterprise, ChatGPT Work and Codex, building multistep legal workflows with human review and approval.
Australian data residency, role-based access, contractual protections and admin controls underpinned the rollout, letting the firm scale AI use while meeting client confidentiality and governance requirements.
Sam Nickless said the firm is using AI to improve client service, employee experience and market leadership rather than cut headcount, aiming to free lawyers for client meetings, coaching and other higher-value work.
One internal test used ChatGPT Work in a confidential annual review for 120 partners; Nickless said it updated files, created PDFs and bundled materials in minutes for about $62.
The firm’s approach reflects a broader shift in legal operations from personal productivity tools toward organization-wide AI workflows, with leaders urged to use the technology directly and keep staff accountable for final output.