Google Store Rejects Pixel 10 Trade-Ins for Pixel 11 Upgrades, Removing Credits
Updated
Updated · 9to5Google · Aug 27
Google Store Rejects Pixel 10 Trade-Ins for Pixel 11 Upgrades, Removing Credits
3 articles · Updated · 9to5Google · Aug 27
Summary
Pixel 11 buyers who traded in a Pixel 10 are receiving failure notices after delivery, wiping out previously accepted credits and making the upgrade costlier.
Google's trade-in system appears to be misclassifying Pixel 10 devices as an "Unknown or unsupported phone," with reports so far limited to the Pixel 10 series.
Affected users say the reversal can trigger new credit-card charges, the return of their old phones, or both, even after the trade-in was initially processed at full value.
Google support has told some customers the problem is a known issue, but no fix or formal resolution has been announced.