Openreach Restores Frensham Broadband After 3-Week Outage Caused by Burst Pipe
Updated
Updated · BBC.com · Oct 1
Openreach Restores Frensham Broadband After 3-Week Outage Caused by Burst Pipe
1 articles · Updated · BBC.com · Oct 1
Summary
Thursday morning repairs restored broadband to Frensham, Surrey, after residents spent weeks offline following a 5 September outage.
Openreach said a burst water pipe damaged underground cables, knocking out internet service and prompting an apology for the disruption.
Frensham residents said the outage also hit landlines and connected home devices, while poor mobile coverage left some unable to check bus times or rely on smart systems.
Jill, whose husband's heart monitor needs connectivity, said the loss of service was "very scary," while others said repeated restoration promises were missed and updates from Openreach were lacking.