North Troy Residents Endure 2-Week Internet Outages as Provider Cites Failing Hardware
Updated
Updated · WCAX · Oct 19
North Troy Residents Endure 2-Week Internet Outages as Provider Cites Failing Hardware
1 articles · Updated · WCAX · Oct 19
Summary
North Troy residents say home internet has been down for weeks, with one Consolidated Communications customer entering a third week without service and still lacking updates from the company.
Consolidated told WCAX the outage was caused by a failing piece of hardware, said a replacement had been sourced, and hoped repairs would be completed by the end of Friday.
Anthony Lucas said the loss has cut off routine contact with out-of-town family and hurt local businesses, including one owner who cannot use an internet-based phone system.
Service frustrations extend beyond one provider: an Xfinity customer said outages have recurred for five years, including a four-hour disruption about 2 days ago, underscoring limited broadband options in town.
The breakdown comes as the Northeast Kingdom is slated to receive more than $93 million in state and federal funding aimed at faster, more reliable internet in coming years.